This course will develop your ability to carry out the various tasks associated with managing personnel, such as recruitment, training and controlling. Emphasis is placed on knowledge and methods that will improve workplace morale and productivity.

1. Human behaviour
2. Workplace communications
3. Workplace conditions
4. Controlling Operations
5. Recruitment and Induction
6. Staff training
7. Work teams
8. Positive Discipline
9. Grievances & Complaints
10. Monitoring and reporting

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.

• Explain how perception, learning and prior experience influence human behaviour
• Identify and practice communication skills that will improve your ability to effectively receive and transmit messages in the workplace
• Explain factors that contribute to overall workplace conditions and can affect workplace culture
• Explain basic supervising practices for controlling business or department operations
• Identify essential processes in the recruitment and induction of employees
• Describe the key elements of planning and conducting effective staff training
• Describe how team processes can be used to improve performance and productivity
• Identify methods to establish and maintain discipline through positive means, such as reinforcement and increasing motivation
• Describe strategies for reducing dissatisfaction and handling dissatisfaction when it arises
• Explain the importance of monitoring workplace processes and performance, and how to report your observations